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Melton LED Website Return Policy

Melton LED offers a fair and professional return policy for our global partners. We are dedicated to ensuring high-quality standards and complete satisfaction for every B2B order we deliver.

At Melton LED, we prioritize the satisfaction of our global business partners. Given the technical nature of professional LED display components, we have established a clear and professional Return Policy to ensure fairness and efficiency in handling any product issues.

1.Eligibility for Returns and Exchanges We accept return requests under the following specific circumstances:

  • Manufacturing Defects: If a component (such as a control card or power supply) is found to be defective upon arrival.
  • Order Discrepancies: If the items received do not match the models or specifications outlined in your original order confirmation.
  • Shipping Damages: If products arrive damaged due to inadequate packaging provided by our facility.

2.General Return Conditions To process your request successfully, the following conditions must be met:

  • Notification Period: All issues must be reported to our support team within 7 business days of receipt.
  • Original Condition: Items must be returned in their original, unused state, including all anti-static bags, manuals, and protective padding.
  • Authorization Required: No returns will be accepted without a valid Return Merchandise Authorization (RMA) number issued by Melton LED.

3.Step-by-Step Return Process Please follow these steps to initiate a return:

  • Submit Evidence: Send high-resolution photos or videos of the defect along with your order number to our sales representative.
  • Technical Review: Our engineering team will review the evidence within 48 hours to determine the cause of the issue.
  • RMA Issuance: Once approved, we will provide an RMA number and the designated return shipping address.
  • Secure Dispatch: Ship the items back using a trackable courier service (e.g., DHL or FedEx).  

4.Non-Returnable and Excluded Items

  • Custom Projects: Full-scale LED video walls customized to specific dimensions are non-returnable once production starts.
  • Misuse Damage: Returns are not granted for components damaged by improper installation, power surges, or unauthorized modifications.
  • Software/Licenses: Digital licenses and software keys are non-refundable once activated.  

5.Refunds, Exchanges, and Shipping Costs

  • Exchanges: For defective parts, we prioritize sending high-quality replacements to minimize your project downtime.
  • Refunds: Approved refunds will be processed to the original payment method within 10-15 business days after we receive and inspect the return.
  • Costs: Shipping costs for returns are the responsibility of the buyer, unless the return is due to a verifiable manufacturing error or order discrepancy on our part.